Privacy Policy

PRIVACY STATEMENT AND COOKIE POLICY

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our shop, as part of the checkout process, we collect the personal information you give us such as name, address and email address.

such as name, address and email address.

When you browse our shop, we also automatically receive your computer's internet protocol (IP) address

in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our shop, new products and other updates.


SECTION 2 - CONSENT

How do you obtain my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, create an order, arrange a shipment or make a return, we imply that you consent to the collection and use for that specific reason only.

If we ask for your personal information for a secondary reason, such as marketing, we will ask for your express consent directly, or give you the opportunity to refuse.

How can I withdraw my consent?

If you change your mind after you have agreed, you may withdraw your consent to be contacted by us for the collection, use or disclosure of your information at any time by contacting us at natulim@natulim.eu.


SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.


SECTION 4 - SHOPIFY

Our shop is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases and the general Shopify application. Your data is stored on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only to the extent necessary to complete the purchase transaction. After it is completed, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as outlined by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover.

The PCI-DSS requirements help ensure the secure handling of credit card information by retailers and their service providers.

For a clearer overview, you may also want to read Shopify's Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD PARTY SERVICES


In general, third party service providers used by us will only collect, use and disclose your information to the extent necessary to enable them to perform the services they provide to us.

However, some third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for purchase-related transactions.

For these providers, we recommend that you read their privacy policies so that you can understand how your personal information will be handled.

In particular, remember that some suppliers may be located in or have facilities in a different jurisdiction from you or us. So if you wish to proceed with a transaction involving the services of a third party service provider, your information may be subject to the laws of the jurisdiction (jurisdictions) in which the service provider or its facilities are located.

By way of example, if you are located in Canada and your transaction is processed by a payment gateway based in the United States, then your personal information used to complete the transaction may be subject to disclosure under United States law, including the Patriot Act.

Once you leave our shop's website or redirect to a third party site or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Links

When you click on links from our shop, you may be redirected away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.


SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, that information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-accepted standards.
COOKIES

Here is a list of cookies we use. We list them so you can choose whether you want to opt out or not.

session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use this site.


SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will be effective immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how and under what circumstances, if any, we use and/or disclose it.

If our shop is acquired or merged with another company, your information may be transferred to the new owners, so that we can continue to sell products to you.


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we hold about you, register a complaint, or simply want more information contact our Privacy Compliance Officer natulim@natulim.eu or by mail to Natulim

[Re: Privacy Compliance Officer]
 [C/Batlle Trias, 33, Arenys de Munt, CT, 08358, Spain].

COOKIE POLICY

This Cookies Policy is an integral part of the Privacy Policy of the online platform (hereinafter, the "Platform"), available on the website located at the URL https://www.natulim.eu and in the corresponding applications for mobile devices.

In order to facilitate your browsing on the Platform, ECOLLIM HOLDINGS S.L. (hereinafter, "NATULIM"), with registered address at c/ Batlle Trias, 33, Arenys de Munt, 08358, Barcelona, Spain informs you that it uses data storage and retrieval devices: cookies, advertising pixels or technologies with similar functionalities (hereinafter, "Cookies").

In any case, we inform you that the provider is responsible for the Cookies and for the processing of the data obtained through its own and third party Cookies, deciding on the purpose, content and use of the processing of the information collected.

What is a Cookie?
Cookies are files containing small amounts of information that are downloaded to the user's device when visiting a website.

Cookies are essential for the functioning of the Internet; they cannot damage the user's computer/device and, if they are activated in your browser settings, they help to identify and resolve possible errors in the functioning of the Platform. Cookies serve many purposes, such as allowing you to navigate between pages efficiently, remembering your preferences and generally improving your user experience. They also help ensure that the ads you see online are the most relevant to you and your interests.

What is NOT a cookie?
It is not a virus, Trojan horse, worm, spam, spyware or pop-up windows.

What information does a cookie store?
Cookies do not usually store sensitive information about you, such as credit card or bank details, photographs, your ID or personal information, etc. The data they do store is of a technical nature, personal preferences, personalisation of content, etc.

The web server does not associate you as a person but your web browser. In fact, if you usually browse with Internet Explorer and try browsing the same website with Firefox or Chrome you will see that the web does not realise that you are the same person because it is actually associating the browser, not the person.

What types of cookies are there?
- Technical cookies: These are the most basic and allow, among other things, to know when a human or an automated application is browsing, when an anonymous user and a registered user are browsing, basic tasks for the operation of any dynamic website.
- Analysis cookies: These collect information on the type of browsing being carried out, the sections most used, products consulted, time of use, language, etc.
- Advertising cookies: These show advertising based on your browsing, your country of origin, language, etc.

What are first-party and third-party cookies?
First-party cookies are those generated by the page you are visiting and third-party cookies are those generated by external services or providers such as Facebook, Twitter, Google, Tiktok, etc.

Cookies used on this website:
Following the guidelines of the Spanish Data Protection Agency we proceed to detail the use of cookies that makes this website in order to inform you as accurately as possible.

This website uses the following cookies:

- Session cookies, to ensure that users who write comments on the blog are human and not automated applications. This is to combat spam.
- If you leave a comment on our site you can choose to save your name, email address and website in cookies. This is for your convenience, so you don't have to fill in your details again when you leave another comment. These cookies will last for one year.

This website uses the following third party cookies:

- Google Analytics: Stores cookies in order to compile statistics on the traffic and volume of visits to this website. By using this website you are consenting to the processing of information about you by Google. Therefore, the exercise of any rights in this regard must be done by communicating directly with Google.
- Social networks: Each social network uses its own cookies so that you can click on buttons such as Like or Share.

A cookie is a small text file that is stored in your browser when you visit almost any website. It is useful for the website to be able to remember your visit when you return to that page. Cookies usually store information of a technical nature, personal preferences, personalisation of content, usage statistics, links to social networks, access to user accounts, etc. The purpose of the cookie is to adapt the content of the website to your profile and needs, without cookies the services offered by any page would be significantly diminished. 

What happens if I disable cookies?
To help you understand the scope of what can happen if you disable cookies, here are some examples:

- You will not be able to share content from this website on Facebook, Twitter or any other social network.
- The website will not be able to adapt the content to your personal preferences, as is often the case with online shops.
- You will not be able to access the personal area of that website, such as My account, My profile or My orders.
- Online shops: You will not be able to make purchases online, you will have to make them over the phone or by visiting the physical shop if you have one.
- It will not be possible to customise your geographical preferences such as time zone, currency or language.
- The website will not be able to perform web analytics on visitors and web traffic, which will make it difficult for the website to be competitive.
- You will not be able to write on the blog, upload photos, post comments, rate or rate content. The website will not be able to know whether you are a human or an automated application that publishes spam.
- You will not be able to display targeted advertising, which will reduce the website's advertising revenue.
- All social networks use cookies, if you disable them you will not be able to use any social network.

Can I delete cookies?
Yes, not only delete them, but also block them, either generally or for a specific domain.

To delete cookies from a website you must go to your browser settings and there you can search for those associated with the domain in question and delete them.

Cookie settings for the most popular browsers
Here is how to access a specific cookie in the Chrome browser. Note: these steps may vary depending on the browser version:

1. Go to Settings or Preferences via the File menu or by clicking on the customisation icon at the top right.
You will see different sections, click on Show advanced options.
2. Go to Privacy, Content Settings.
3. Select All cookies and site data.
4. You will see a list of all cookies sorted by domain. To make it easier for you to find the cookies for a particular domain, enter part or all of the address in the Search for cookies field.
5. After making this filter, one or more lines with the cookies of the requested website will appear on the screen. Now all you have to do is select it and press X to delete it.

To access the cookie settings of the Internet Explorer browser, follow these steps (they may vary depending on the browser version):

Go to Tools, Internet Options
2. Click on Privacy.
3. Move the slider to set the privacy level you want.

To access your Firefox browser's cookie settings, follow these steps (may vary depending on browser version):

1. Go to Options or Preferences depending on your operating system.
2. Click on Privacy.
3. Under History choose Use custom settings for history.
4. You will now see the Accept cookies option, you can enable or disable it according to your preferences.

To access the cookie settings in the Safari browser for OSX follow these steps (may vary depending on browser version):

1. Go to Preferences, then Privacy.
2. Here you will see the option Block cookies so that you can adjust the type of blocking you want to do.

To access the cookie settings in the Safari browser for iOS follow these steps (may vary depending on browser version):

1. Go to Settings, then Safari.
2. Go to Privacy and Security, you will see the option Block cookies so that you can adjust the type of blocking you want to do.

To access the browser cookie settings for Android devices follow these steps (may vary depending on the browser version):

1. Launch the browser and press the Menu key, then Settings.
2. Go to Security and Privacy, you will see the Accept cookies option to check or uncheck the box.

To access your browser cookie settings for Windows Phone devices follow these steps (may vary depending on browser version):

1. Open Internet Explorer, then More, then Settings.
2. You can now check or uncheck the Allow cookies box.